Thinkmax Webinar | Differentiate your customer service with Omnichannel

Wednesday, September 29 - 10:00 - 11:00 AM EDT

Dynamics 365 can help you unlock valuable ways of serve your customer through various channels such as the: Self-service portal, Virtual agent, Voice and Video, SMS and many more.

Our Customer Engagement experts, Solution Architect Consultant, Ashish Rana, and Vice-President, Dynamics 365 CE, Richard Dennis, will demonstrate how you can navigate and master different methods to improve agents’ productivity with AI-driven tools:

  • Insights for Agents and Supervisors
  • Omnichannel for customer service
  • Customer Service App and Add-on licensing

In this webinar, you will learn how to:

  • Enable various channels for your customers to serve them better,
  • Improve agents’ productivity,
  • Explore AI-driven insights for agents and supervisors.               


  • Ashish Rana |   Solution Architect
  • Richard Dennis |   Vice-President, Microsoft 365 CE