Are you a recent technology graduate that is interested in eCommerce solutions? You aspire to become an eCommerce professional and build your career in the Digital and eCommerce industry? Here's an opportunity for you! Thinkmax is a growing company offering a highly energized, success driven, fun and supportive environment. We want to expand our Support and Managed Services team by welcoming a Developer that will specialize in eCommerce and Digital solutions.
Reporting to the Managed Services Manager, Digital Support Services, you will be responsible for providing Tier 1 support to our customers. Thinkmax customers span a broad range of industries and require prompt and professional attention.
Responsibilities
- Incident management
- Provide support and be the primary contact for initial investigation of eCommerce issues.
- Provide regular status updates to stakeholders.
- Ensure proper recording of information in the incident management system.
- Product development
- Assist in the development of functionalities for customer eCommerce sites.
- Assist in estimating and developing proposals for solutions.
- Develop technical training and platform management documentation for business users.
- Maintain up to date documentation related to customer environments, SOP’s, incident reporting, etc.
- Proactively monitor customer eCommerce sites for issues and take appropriate corrective actions.
- Respond to incidents on an on-call rotational basis (24x7).
- Participate in the delivery of eCommerce projects.
Your profile
- Two-Year Community College program or bachelor’s degree in software engineering, computer science or a related discipline.
- Web development experience (HTML 5, CSS, JavaScript, Bootstrap, jQuery);
- Knowledge/Experience with a digital commerce solution (asset);
- Knowledge/Experience with Azure DevOps and Git (asset);
- Knowledge/Experience with ASP.NET and Razor (asset);
- Knowledge/Experience with Microsoft Azure Application Insights (asset);
- Understanding of the software development cycle;
- Strong analytical skills;
- Strong customer service skills;
- Eager to learn, autonomy and have leadership qualities;
- Excellent communication skills, both written and verbal, in English and French;
Why Work at Thinkmax?
Fast-track career programs
Teamwork environment & project diversity
Cutting-edge solutions
Looking to Shape the Future? We Want to Hear From You
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