Thinkmax is a growing company offering a highly energized, success driven, fun and supportive environment. We want to expand our Montreal team by welcoming an ERP Client Support Services Consultant - Finance modules.

Reporting to the Client Support Services Manager you will be responsible for providing quick support to our customers on evolution of their day-to-day business processes.


  • Provide level 2 support experience of D365/AX2012 ERP platform for our existing customer base from various industries.
  • Troubleshoot and solve finance related issues on any given module.
  • Manage different levels of case severities and understand when an escalation is required.
  • Analyze and propose solutions to clients based on best practices.
  • Work hand in hand with internal and external technical departments for code change, coordination of code promotions, environment data copies, upgrades, updates of D365/AX.
  • Manage case requests to product group/engineering group of Microsoft.
  • Work with vertical partner solutions.
  • Understand client’s change requests and estimate required efforts.
  • Create functional design documents, draft/complete scripts/tests to validate that the solution reflects client expectations with transparency. Work with vertical partner solutions
  • Maintain excellent customer relations, with the team and across teams.

Your profile

  • Bachelor’s degree in business administration, finance, accounting, or a related discipline.
  • Minimum of 3-5 years of experience as a functional consultant, support consultant or as a Super User for the D365/AX ERP software solution.
  • Understanding of finance and operation business processes
  • Strong organizational and troubleshooting skills.
  • Ability to manage pressure and priorities.
  • Proactivity and capacity to complete necessary research to manage cases outside his field of knowledge.
  • Excellent communication skills, both written and verbal, in English and French.

Why Work at Thinkmax?

Fast-track career programs

Teamwork environment & project diversity

Cutting-edge solutions