Thinkmax is a growing company offering a highly energized, success driven, fun and supportive environment. We want to expand our Montreal team by welcoming an ERP Client Support Services Consultant – Supply Chain/Retail modules (mPOS).
Reporting to the Client Support Services Manager, you will be responsible for providing timely support to our customers on the maintenance and evolution of their day-to-day business processes.
Responsibilities
- Provide level 2 support experience of D365/AX2012/AX2009 ERP platform for our existing customer base from various industries.
- Troubleshoot and solve supply chain/retail (mPOS) related issues on any given module.
- Manage different levels of case severities and understand when an escalation is required.
- Analyze and propose solutions to clients based on best practices.
- Work hand in hand with internal and external technical departments for code change, coordination of code promotions, environment data copies, upgrades, updates of D365/AX.
- Manage case requests with product group/engineering group of Microsoft.
- Work with vertical partner solutions.
- Understand client’s change requests and estimate required efforts.
- Create functional design documents, draft/complete scripts/tests to validate that the solution reflects client expectations with transparency.
- Maintain excellent customer relations with our clients, within your team and across teams.
Your profile
- Bachelor’s degree in business administration, engineering, or a related discipline.
- Minimum of 3-5 years of experience as a functional consultant, support consultant or as a Super User for the D365/AX ERP software solution.
- Understanding of finance and operations business processes.
- Experience in a retail context, with points of sale (POS) and/or call center.
- Experience in integration with an online sales portal.
- Strong organizational and troubleshooting skills.
- Knowledge of data management and integration/data migration best practices.
- Knowledge of payment integrations.
- Strong organizational and troubleshooting skills.
- Ability to manage pressure and priorities.
- Proactivity and capacity to complete necessary research to manage cases outside the field of knowledge.
- Excellent communication skills, both written and verbal, in English and French.
Why Work at Thinkmax?
Fast-track career programs
Teamwork environment & project diversity
Cutting-edge solutions
Looking to Shape the Future? We Want to Hear From You
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