Thinkmax is a growing company offering a highly energized, success driven, fun and supportive environment. We want to expand our Montreal team by welcoming an ERP Client Support Services Consultant – Supply Chain/Retail modules (mPOS).

Reporting to the Client Support Services Manager, you will be responsible for providing timely support to our customers on the maintenance and evolution of their day-to-day business processes.

Responsibilities

  • Provide level 2 support experience of D365/AX2012/AX2009 ERP platform for our existing customer base from various industries.
  • Troubleshoot and solve supply chain/retail (mPOS) related issues on any given module.
  • Manage different levels of case severities and understand when an escalation is required.
  • Analyze and propose solutions to clients based on best practices.
  • Work hand in hand with internal and external technical departments for code change, coordination of code promotions, environment data copies, upgrades, updates of D365/AX.
  • Manage case requests with product group/engineering group of Microsoft.
  • Work with vertical partner solutions.
  • Understand client’s change requests and estimate required efforts.
  • Create functional design documents, draft/complete scripts/tests to validate that the solution reflects client expectations with transparency.
  • Maintain excellent customer relations with our clients, within your team and across teams.

Your profile

  • Bachelor’s degree in business administration, engineering, or a related discipline.
  • Minimum of 3-5 years of experience as a functional consultant, support consultant or as a Super User for the D365/AX ERP software solution.
  • Understanding of finance and operations business processes.
  • Experience in a retail context, with points of sale (POS) and/or call center.
  • Experience in integration with an online sales portal.
  • Strong organizational and troubleshooting skills.
  • Knowledge of data management and integration/data migration best practices.
  • Knowledge of payment integrations.
  • Strong organizational and troubleshooting skills.
  • Ability to manage pressure and priorities.
  • Proactivity and capacity to complete necessary research to manage cases outside the field of knowledge.
  • Excellent communication skills, both written and verbal, in English and French.

What we offer

Work-life balance with flexible hours and remote working

Telemedicine service and employee assistance program

Early vacation program

Corporate and afterwork activities