ERP Client Support Services Consultant - Supply Chain/Retail Modules (mPOS)

Responsibilities

• Provide level 2 support experience of D365/AX2012/AX2009 ERP platform for our existing customer base from various industries.
• Troubleshoot and solve supply chain/retail (mPOS) related issues on any given module.
• Manage different levels of case severities and understand when an escalation is required.
• Analyze and propose solutions to clients based on best practices.
• Work hand in hand with internal and external technical departments for code change, coordination of code promotions, environment data copies, upgrades, updates of D365/AX.
• Manage case requests with product group/engineering group of Microsoft.
• Work with vertical partner solutions.
• Understand client’s change requests and estimate required efforts.
• Create functional design documents, draft/complete scripts/tests to validate that the solution reflects client expectations with transparency.
• Maintain excellent customer relations with our clients, within your team and across teams.

Your profile

• Bachelor’s degree in business administration, engineering, or a related discipline.
• Minimum of 3-5 years of experience as a functional consultant, support consultant or as a Super User for the D365/AX ERP software solution.
• Understanding of finance and operations business processes.
• Experience in a retail context, with points of sale (POS) and/or call center.
• Experience in integration with an online sales portal.
• Strong organizational and troubleshooting skills.
• Knowledge of data management and integration/data migration best practices.
• Knowledge of payment integrations.
• Strong organizational and troubleshooting skills.
• Ability to manage pressure and priorities.
• Proactivity and capacity to complete necessary research to manage cases outside the field of knowledge.
• Excellent communication skills, both written and verbal, in English and French.