Client Care Developer

Responsibilities

• Receive digital support tickets from multiple clients.
• Analyze and propose solutions to client requests (break-fix, additional functionality, training, maintenance) based on industry best practices.
• Generate and validate solution estimates.
• Communicate solution and estimates to clients for approval.
• Provide level 1 support for digital commerce platforms such as Optimizely Customized Commerce, Optimizely Configured Commerce and Microsoft D365 Commerce integrated with ERP’s including D365/ AX2012 platforms.
• Ensure regular and frequent communications (internal and external) on the progress of open tickets.
• Manage code deployments through the development lifecycle.
• Participate in an on-call rotation for after-hours client support for urgent situations.
• Support digital solutions in collaboration with internal resources, departments and our clients when required.

Your profile

• Bachelor’s degree in software engineering, computer science or a related discipline.
• Minimum three (3) years of experience working with ASP.NET MVC.
• Minimum of five (5) years of experience as a developer.
• Experience with Visual Studio.
• Experience with Git or other source control management.
• Experience in web development (HTML 5, JavaScript / jQuery).
• Experience with Microsoft SQL Server.
• Experience with the Azure tech stack is an asset (Function Apps, Web Services, API Management, Application Insights).
• Experience with a digital commerce solution is an asset.
• Experience with a Front-End development framework: React, Angular an asset.
• Experience with Dynamics D365 is an asset.
• Demonstrated problem solving skills.
• Ability to manage several cases simultaneously and prioritize activities.