CRM

From strategy to implementing a CRM solution tailored to your specific lines of business, our team of experts works diligently to empower your teams with the knowledge and tools to foster, nurture and maintain customer relationships. With automated processes, personalized customer journeys and valuable data insights, your CRM becomes a pivotal component in your business growth arsenal.

Core CRM Expertise

Sales

At every step, your sales team should build deeper relationships with your customers. An AI-Powered Sales solution will provide information and automation that helps them to focus on productivity and boost their performance. Thinkmax helps you take it to the next level with our sales solution to optimize sales execution, improve sales performance and take right action with intelligence insights. Accelerate the buyer journey with LinkedIn.

Customer Service

Customer service provides an opportunity to turn simple interactions with customers into a lifetime relationship. Supervisors and Managers are empowered to meet their goals and boost key customer satisfaction metrics. Agents are equipped to deliver a personal service experience every time from anywhere. Thinkmax will help you leverage the power of your customer service department to boost productivity, efficiency and earn customers for life through exceptional customer service. 

Field Service

A complete field service management software, proactive problem solving can be a tremendous competitive advantage. Thinkmax helps you to reimagine the customer experience to predict, detect and resolve their issues the first time, whether planned or an emergency. These capabilities ensure your agents and technicians are equipped with the right parts and tools at the right customer location to provide consistent and cost-effective exceptional customer experiences.

Customer Insights

Predict customer needs, understand customer intent and drive meaningful actions with prebuilt AI models. Thinkmax helps you customize the model for deeper insights and gain customers for life. Knowing and understanding their behaviors and taking necessary actions based on their preferences will help you provide optimal customer experiences. 

Customer Voice

Listening to your customers across channels will empower you to serve them better. Customer Voice provides you an end-to-end feedback management application to build meaningful relationships with them quickly. Thinkmax helps you build strategies to get customer feedback across channels and take the best actions based on intelligent insights.

Omnichannel Engagement

Serve your customer on multiple channels with a tailored experience for them. Omnichannel empowers your teams with tools and inbuilt AI capabilities to increase supervisor's and agent's productivity and efficiency. Thinkmax helps you to enables various channels to serve your customer with a great experience.

Customer Relationship Management, helping our clients thrive in a competitive world

We leverage the best of breed CRM platforms to help our clients transform their customer journey. This transformation inevitably leads to increased sales, increased customer retention, greater customer satisfaction and clear visibility into their organization's performance.​ With the Microsoft Dynamics 365 Customer Engagement platform, your organization can prioritize implementing the business applications and capabilities you need to unify, standardize and automate day-to-day processes, while maintaining visibility and adding functionality for long-term growth.​

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