Customer Engagement (CRM)
Engaging customers at every touchpoint and channel
From strategy to implementing a CRM solution tailored to your specific lines of business, our team of experts works diligently to empower your teams with the knowledge and tools to foster, nurture and maintain customer relationships.
Why Customer Engagement?
Did you know that Thinkmax is specialized in providing Customer Engagement (CRM) solutions to its customers? Learn about the different challenges companies are facing in regard to customer service, and the way our team of experts can help them turn data into actionable results using the Microsoft Dynamics ecosystem.
Focused specializations
Field Service
A complete field service management software, proactive problem solving can be a tremendous competitive advantage. Thinkmax helps you to reimagine the customer experience to predict, detect and resolve their issues the first time, whether planned or an emergency. These capabilities ensure your agents and technicians are equipped with the right parts and tools at the right customer location to provide consistent and cost-effective exceptional customer experiences.
Customer Voice
Listening to your customers across channels will empower you to serve them better. Customer Voice provides you an end-to-end feedback management application to build meaningful relationships with them quickly. Thinkmax helps you build strategies to get customer feedback across channels and take the best actions based on intelligent insights.
Customer Engagement that creates the experience your audience craves
For complex, mature organizations, providing a consistent and unified experience – whether in a B2B or B2C context – can seem like a herculean task. Thinkmax’s D365 team offers complete, integrated CRM and Customer Engagement (CE) capabilities that integrate customer interactions seamlessly with your business functions.
Comprehensive
Sales, marketing and customer service functions, processes and automation in the same package as your core business applications.
Integrated
Leverage internal knowledge and capabilities combined with the process and governance restrictions beloved in Microsoft Dynamics 365.
Impactful
Realize meaningful benefits by driving and automating key sales, marketing and service activity in order to produce repeating top-line (and bottom-line) gains in efficiency!
Automatic
Use Copilot where you expect to see the most impact first: in direct customer engagements that require knowledge, capacity and gracefulness to give customers that caring touch.

Thinkmax is a distinct member of the Microsoft Business Applications Inner Circle since 2016

Inner Circle is a group of partner who have excelled at accelerating their customer's digital transformation through the digital innovations from Microsoft Business Applications. They represent some of the best IP, industry expertise, and technical capabilities in Dynamics 365 and Microsoft Power Platform.

Helping our clients thrive in a competitive world

We leverage the best of breed CRM platforms to help our clients transform their customer journey. This transformation inevitably leads to increased sales, increased customer retention, greater customer satisfaction and clear visibility into their organization's performance. With the Microsoft Dynamics 365 Customer Engagement platform, your organization can prioritize implementing the business applications and capabilities you need to unify, standardize and automate day-to-day processes, while maintaining visibility and adding fuctionality for long-term growth.